FAQ

Q1.Can you provide customization service?
A:Yes, SC manufacture sheet metal products according to customers’ requirements in the past 14 years,SC has already developed successfully more than 1000 customized products .


Q2.What types of customized products do you provide?
A:SC provides stamping parts, machining parts, bending parts, sheet metal parts, welding parts ,and other customized parts.
SC is capable of providing customized parts not only with single-process ,but also with a variety combined crafts.


Q3.What are your industry scope?
A:our major industry contains track locomotive, nuclear power equipment  and oil and petrochemical industry.


Q1.Are you a factory or a trading company?
A:SC has two factories.


Q2.Where are your factories, can I have a visit?
A:We have two factories located in Shanghai, one factory located in Taiwan.You can visit the corresponding factories depending on the products to be purchased. Please feel free to visit our factories and give guidance. We can pick you up at the nearest airport or train station.


Q3.What kinds of certificates do you have?
A:ISO9001-2000, EN15085-2, ISO3834


Q4.What countries and regions have your products already been exported?
A:Our products are exported to more than 60 countries. 65% sales volume come from the United States, Canada, Mexico, 15% come from South American countries such as Chile, Brazil, Peru, Paraguay, Argentina etc., and 15% come from European countries such as Germany, the UK, the Netherlands, France, Spain, etc., and 5% come from other countries and regions.


Q1.Are the drawings provided for you safe?
A:Yes, all documents within our company are managed and controlled by the system, and no documents will be disclosed automatically. Please be assured that we will not give your drawings to any third party without your prior permission.


Q2.How do you guarantee quality?
A: SC conducts quality control strictly accordance with the ISO9001 Quality Certification System.SC practices the worker’s self-inspection and routing inspection on a regular basis during production, the QC strict sampling before packaging and the delivery . Each batch of products is accompanied by Inspection Report from SC and raw materials test report from the steel factory.


Q3.I have no drawings yet samples only, can you offer the price?
A: As long as you express the samples to us, our technical department will design the drawings, review crafts and calculate the price as soon as possible, and then our sales representative will offer you the price by E-mail.


Q4.What customs clearance documents can you provide?
A:Generally, we provide commercial invoices, packing lists, bills of lading, inspection report, test report of the steel and CO (if needed). If you have other special requirements, please inform us, and we will find a solution for you.


Q1.What is your MOQ for processing?
A:1.MOQ for small-sized sheet-metal products is 500 pieces

2.MOQ for complex process products need to be decided according to products.


Q2. What is the payment term?

A.We accept TT, 30% deposit and 70% before shipment, Western Union, L/C at sight.


Q3. What's trade terms can SC use?

A:EXW, FOB, CNF, CIF can be used for the global customers. SC has exported products to the United States for over a decade, and provides DDU and DDP for American customers.


Q4. What is your delivery time?
A:15-30 days for samples, 25-50 days for mass production.


Q5. What are your package standards?
A.Products are usually packaged in wooden tray or wooden case.


Q6. Can you provide C/O?
A.This is not a problem at all. It's easy for us.


Q8. Do you accept the use of our logo?
A.If you have a large quantity, we absolutely accept OEM.


Q9. What is your mode of transport?
A.Samples are usually mailed via TNT, DHL, FEDEX, UPS and other courier companies recommended by you. The goods in a large quantity are usually delivered by sea or by air.


Q10. How do you deliver the goods?
A: We have our shipping agent, who can deliver the goods at a competitive price in a very short period, or you can deliver the goods through your own agents.

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